Quick answer
Restore the configured Wi-Fi, bring the mower into range, confirm it is online in the owning account, and allow the cloud state to refresh.
Illustrative troubleshooting image; not a manufacturer product photo.
Fix it in this order
- Confirm Wi-Fi works.
- Restore configured credentials.
- Bring mower into strong range.
- Use the owning account.
- Refresh app and cloud status.
- Avoid premature factory reset.
- Test after unlock.
What usually causes this?
A router change, new credentials, extended outage, weak coverage, account mismatch, or app failure can trigger the lock.
How to verify the fix
The mower should reconnect, accept commands, and remain unlocked after leaving the base.
Do not skip this check: repeat the affected action under supervision before restoring schedules.
Frequently asked questions
Should I reset it first?
No. Record the exact message and inspect the likely physical or connection cause first.
Should I replace a part immediately?
Only after official checks isolate that component.
When should I stop?
Stop for damaged wiring, unusual heat, swelling, burning odor, water inside electrical parts, or repeated hardware faults.
When to contact support
Contact Worx support if the message returns after the official checks. Send the model, serial number, firmware version, photos, and a short video.
Source and scope
Primary reference: Worx official support.
RobotMower.help is independent and is not affiliated with or endorsed by Worx. Product behavior can vary by model and firmware.