Quick answer
Seat the mower precisely on the powered base, leave it undisturbed for emergency charging, and verify battery percentage rises.
Illustrative troubleshooting image; not a manufacturer product photo.
Fix it in this order
- Confirm station power.
- Inspect dry contacts safely.
- Align charging contacts precisely.
- Leave it for emergency charging.
- Allow normal temperature.
- Confirm percentage rises.
- Test automatic docking.
What usually causes this?
Long storage, failure to reach the base, dirty contacts, station power loss, cold, battery aging, or charging faults can deeply discharge it.
How to verify the fix
The mower should power on after charging and complete a supervised return-to-base test.
Do not skip this check: repeat the affected action under supervision before restoring schedules.
Frequently asked questions
Should I reset it first?
No. Record the exact message and inspect the likely physical or connection cause first.
Should I replace a part immediately?
Only after official checks isolate that component.
When should I stop?
Stop for damaged wiring, unusual heat, swelling, burning odor, water inside electrical parts, or repeated hardware faults.
When to contact support
Contact Worx support if the message returns after the official checks. Send the model, serial number, firmware version, photos, and a short video.
Source and scope
Primary reference: Worx official support.
RobotMower.help is independent and is not affiliated with or endorsed by Worx. Product behavior can vary by model and firmware.