Quick answer
Place it on flat lawn, remove anything supporting the body or wheels, clean accessible moving areas, and restart without bypassing the sensor.
Illustrative troubleshooting image; not a manufacturer product photo.
Fix it in this order
- Power off before inspection.
- Place it on flat lawn.
- Inspect roots holes stones and edging.
- Brush accessible moving areas.
- Check manual-approved movement.
- Correct or exclude the feature.
- Supervise repeat passes.
What usually causes this?
Roots, holes, edging, toys, branches, packed debris, stiff body movement, or a lift-sensor fault can cause E5.
How to verify the fix
The mower should sit normally and cross the repaired spot without E5.
Do not skip this check: repeat the affected action under supervision before restoring schedules.
Frequently asked questions
Should I reset it first?
No. Record the exact message and inspect the likely physical or connection cause first.
Should I replace a part immediately?
Only after official checks isolate that component.
When should I stop?
Stop for damaged wiring, unusual heat, swelling, burning odor, water inside electrical parts, or repeated hardware faults.
When to contact support
Contact Worx support if the message returns after the official checks. Send the model, serial number, firmware version, photos, and a short video.
Source and scope
Primary reference: Worx official support.
RobotMower.help is independent and is not affiliated with or endorsed by Worx. Product behavior can vary by model and firmware.