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Navimow i2 AWD Keeps Crashing or Restarting: Software Error Guide
Navimow i2 AWD keeps crashing or restarting? Distinguish program, database, interface-data, communication, and battery-data errors.
Reviewed October 6, 2026 by RobotMower.help. Independent guidance based on the site’s code-specific manufacturer research.
Quick answer
Save the displayed code and app screenshots, check battery charge and connectivity, then restart only once. Repeated crashes need logs and manufacturer support rather than repeated resets.
Why this symptom can have several causes
A software-looking failure may originate in the mower program, stored database, interface data, internal communication, or battery data. The exact code provides more useful evidence than the word crash alone.
This guide answers the broad crashing and restarting query. Each exact code keeps its own narrowly scoped page.
Diagnostic checks in the safest order
- Record the code, time, task, battery percentage, firmware version, and app version.
- Check that the mower has stable charge and that the app can still communicate with it.
- Close and reopen the app, then restart the mower once using the normal procedure.
- Do not factory reset, delete maps, or interrupt a firmware update unless official instructions require it.
- If the same fault returns, contact support and provide screenshots, video, and the recorded details.
Match the symptom to the code
| Code or group | Reported area | Detailed guide |
|---|---|---|
| 9104 | Program crash | Open guide |
| 9103 | Database reading error | Open guide |
| 9101 | Failed to get interface data | Open guide |
| 4101 | Communication interrupted | Open guide |
| 7101 | Battery data error | Open guide |
When to stop troubleshooting
Stop and contact Navimow support when the same fault returns after one restart, the mower moves unpredictably, a sealed component appears damaged, charging equipment is wet or damaged, or the mower cannot complete a short supervised test safely.
Frequently asked questions
Will a factory reset fix repeated Navimow crashes?
Do not start with a factory reset. It can remove maps or settings without correcting an internal data or hardware fault.
How many times should I restart the mower?
One controlled restart is enough for diagnosis. If the same code returns, preserve the evidence and contact support.
Could the battery cause a software-looking crash?
Battery data or unstable power can contribute to abnormal behavior, which is why the exact code and battery state should be recorded.
Related Navimow guides
- Navimow troubleshooting hub
- Robot mower error-code library
- Common Segway Navimow problems
- Navimow GPS signal weak
RobotMower.help is independent and is not affiliated with Segway Navimow. Confirm safety and repair instructions with the manufacturer documentation for your model.